Am I too hard on vendors?

Posted by Tom Blue on February 20, 2009 under Uncategorized | Be the First to Comment

I have a tough time finding a vendor/consultant that I am satisfied with.   So much so that I am starting to think the problems are stemming with me instead of the consultants I am working with.   Why do I expect so much from them?  I think I expect a lot of myself so I expect people to be just as diligent as I am in their work.  In addition, many times I will voice my dissatisfaction which I think I am entitled too because I am “the customer.”  The only problem with this is that these consultants, just like a co-worker or employee, need to have positive feedback as well as the negative.  If they are treated poorly or disrespected they are more likely to think they deserve more money from the customer for taking the abuse.  This may lead to exaggeration of hours, etc.  If people feel like they aren’t getting a fair shake they have the ability to get even without you knowing.  That is a fact. In addition, people are more likely to give that extra effort for those they really like.

All this being said, I am going to start treating vendors more like co-workers…